Privacy Policy coba8

coba8 ("we", "platform" or "website") takes the responsibility of protecting personal data seriously. This Privacy Policy applies to all users who register an account, access services or browse the coba8 website at coba8.one.

By using our platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any provision herein, you are advised not to continue using the coba8 platform.

This policy may be updated from time to time. Any material changes will be communicated to registered users via email or in-platform notifications. Continued use after the effective date will be considered acceptance of the latest version of this Privacy Policy.

coba8 collects personal information necessary to provide platform services, ensure account security, comply with international licensing requirements and improve the user experience. The information we collect falls into several categories:

2.1 Account Registration Information

When you register a new account at coba8, we collect the following information:

• Full name as shown on your identity card (MyKad) or passport
• Active email address
• Mobile phone number
• Date of birth (for age verification — players must be 21 years of age and above)
• Username and password chosen by the user
• Nationality and country of residence

2.2 Identity Verification Information (KYC)

As part of international licensing requirements and fraud prevention, coba8 may request identity verification documents at certain stages:

• Copy of a valid MyKad or passport
• Proof of address (utility bill or bank statement not older than 3 months)
• Payment method details used (such as the e-wallet account holder's name)

2.3 Financial Transaction Information

All deposit and withdrawal activity on the platform is recorded. This includes the payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, USDT, BTC or ETH), transaction amount in Malaysian Ringgit, date and time, and transaction status.

2.4 Technical and Usage Information

• IP address and general geographic location of the device
• Web browser type and operating system
• Login and logout session data
• Pages visited and session duration
• Game data including betting history and activity on the platform

The information we collect is used solely for the purposes stated below. coba8 does not use user data for any other purpose without obtaining prior consent:

• Verifying the identity and age of players (21+) during registration
• Processing deposits, withdrawals and other financial transactions
• Providing effective customer support in Malay and English
• Sending transaction notifications, account security updates and relevant promotional information
• Identifying and preventing fraud, money laundering and other illegal activities
• Fulfilling international licensing obligations and legal compliance requirements
• Analysing usage patterns for the purpose of platform improvement
• Running responsible gambling programmes including detection of at-risk betting patterns

coba8 does not sell or rent users' personal information to any third party. However, in certain limited circumstances, we may share data with:

4.1 Approved Service Providers

Technical service providers such as payment processors, cybersecurity analysts and cloud computing infrastructure involved in the operation of our platform. All such providers are bound by confidentiality agreements and are prohibited from using the data for any purpose other than those specified.

4.2 Legal and Regulatory Requirements

When required by international licensing bodies or valid court orders, coba8 may be obligated to disclose certain information. In such cases, we will disclose only the information required to the extent ordered.

4.3 Fraud Prevention

In cases involving fraudulent activity, money laundering or security threats, coba8 reserves the right to share relevant information with the appropriate authorities to protect the integrity of the platform and the interests of other players.

coba8 implements comprehensive technical and organisational security measures to protect users' personal data from unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL/TLS data encryption for all data transmission between your device and our servers
• Encryption of data at rest using current industry standards
• Two-factor authentication (2FA) available for additional account protection
• Continuous 24/7 security monitoring to detect suspicious activity
• Strict access controls — only authorised staff may access user data based on job necessity
• Internal and external security audits conducted on a regular basis
• Structured incident response procedures to handle any data breaches

While we take all reasonable steps to protect your data, no system is completely foolproof. You are also responsible for keeping your account secure by using a strong password, not sharing your login details and updating your password regularly.

coba8 uses cookies and equivalent tracking technologies to improve the user experience, maintain session security and analyse platform performance. The types of cookies used are:

• Essential Cookies: Required for basic platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the website to help us improve functionality and content.
• Preference Cookies: Store user preferences such as language and display settings for a more personalised experience.
• Session Cookies: Deleted automatically when you close your browser. Used to maintain your login status throughout the current session.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the coba8 platform.

coba8 retains users' personal data for as long as your account is active or as long as it is needed to provide services. The following are general guidelines for data retention periods:

• Active account data is retained for as long as your account remains active in our system
• Financial transaction records are retained for the period required by licensing and legal compliance obligations
• Communication logs with the support team are retained for service reference and quality control
• Login and session data are stored for a limited period for security and fraud detection purposes

Once the purpose for retaining data no longer applies and there is no legal requirement to keep it, coba8 will delete or anonymise the relevant data in a secure manner.

coba8 recognises and respects users' rights regarding personal data. You have the right to:

To exercise any of the above rights, please contact the coba8 support team via live chat or email. We will process your request within a reasonable timeframe and a response will be provided in Malay or English according to your preference.

The coba8 platform is for users aged 21 and above only. We do not allow account registration or use of any services by individuals below the specified age.

During the registration process, date of birth information is collected and age verification is carried out. In cases where there is doubt, coba8 reserves the right to request additional age verification documents including a copy of a valid MyKad or passport.

coba8 also does not intentionally collect or process personal data of children. If you believe we have received information from someone under the age of 21, please contact us immediately so that appropriate action can be taken.

As a platform operating under international licensing, coba8 may store and process user data on servers located outside Malaysia. Such data transfers are only carried out to countries or regions that provide an adequate level of data protection, or with appropriate contractual safeguards in place.

Every cross-border data transfer is covered by strict data transfer agreements to ensure a standard of protection equivalent to the commitments stated in this Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the coba8 support team:

• 24/7 live chat via the coba8 platform (fastest method)
• Email: [email protected]
• Support available in Malay and English

We are committed to responding to all privacy-related enquiries promptly. For formal data rights requests, please state the type of request clearly and include the relevant account information to speed up processing.